Terms of service
Company data
www.onodrinks.be
hello@onodrinks.be
Denderhoutembaan 319, 9400 Ninove
VAT: BE.0759.588.291
IBAN: BE65 7370 5304 4996
BIC: KREDBEBB
Article 1: General provisions
The webstore of ONO Drinks bv is located at Denderhoutembaan 319 9400 Ninove, Belgium and has VAT number BE.0759.588.291. ONO Drinks sells Hard Seltzer and other merchandise.
The terms and conditions described apply to all items and any purchase placed by the customer on the website www.onodrinks.be. The customer accepts that these conditions will be the only ones applicable, to the exclusion of his own general or specific (purchase) conditions, even if they would stipulate that they are the only ones applicable. The consumer has the right to cancel the purchase within 14 days of purchase, without payment of any penalty and without giving any reason after ordering a particular product. The shipping costs associated with this; both shipping and return costs will be borne by the customer in this case.
Article 2: Price
Prices include VAT and all other taxes to be borne by the customer. If transport, reservation or administrative costs are charged, this will be stated separately. The indication of price refers exclusively to the articles as described verbatim. The accompanying photograph is intended to be decorative and may contain elements or articles not included in the price.
Article 3: Offer
Any offer is only open to customers residing in Belgium. It is possible that the information offered on the website is incomplete, or contains material errors, or is not up-to-date. If You have specific questions about, for example, availability, delivery time or delivery method, we request that You contact our customer service department in advance at the e-mail address hello@onodrinks.be. As regards the accuracy or completeness of the information offered, ONO Drinks is only bound by an obligation of means. ONO Drinks shall under no circumstances be liable in the event of material errors, typesetting or printing errors. The offer is always valid while stocks last and may be modified or withdrawn by ONO Drinks at any time. ONO Drinks is entitled - without giving reasons - to refuse orders, to adjust delivery times, to split deliveries, or to attach other conditions to the delivery. Due to the limited availability of certain products, we reserve the right to grant a maximum quantity when making a sale. The offer on the site is updated at very regular intervals. Nevertheless, it is possible that certain products are no longer available for sale. The excess amount paid will then be refunded as soon as possible.
Article 4: Online purchases
The customer has the possibility of purchasing the articles from the ONO Drinks assortment online. The purchase comes into effect when the customer receives a confirmation e-mail from ONO Drinks. The items are delivered to the customer's home at the address indicated in the confirmation email. The customer has the choice between the following payment methods:
- Bankcontact
- Credit card
- Apple Pay
- ShopPay
-
Article 5: Reservation of title
The items delivered shall remain the exclusive property of ONO Drinks until the moment of full payment by the client. However, the risk of loss or damage passes to the client from the moment of delivery. The customer undertakes, if necessary, to draw the attention of third parties to ONO Drinks' retention of title, for example to any person who may come to seize articles that have not yet been paid for in full. In the event of mistakes in pricing, ONO Drinks shall have the right to correct these unilaterally and therefore to cancel orders. The order will then be cancelled and the amount paid will be refunded.
Article 6: Sanctions for non-payment
Without prejudice to the exercise of other rights available to ONO Drinks, the customer shall be liable - in the event of non-payment or late payment - by operation of law and without notice of default to pay interest of 10% per annum on the unpaid amount from the date of default. In addition, the customer shall be liable, ipso jure and without notice, to pay a fixed compensation of 10% on the amount in question, with a minimum of 25 euros per invoice. Without prejudice to the foregoing, ONO Drinks reserves the right to take back articles that have not been paid for (in full).
Article 7: Complaints
Any visible damage and/or qualitative deficiency of an article or other shortcoming in the delivery must be reported immediately, under penalty of forfeiture of any right.
Article 8: Warranty
a. Legal warranty (for consumers only)
Under the Act of September 21, 2004 on consumer protection in the sale of consumer goods, consumers have legal rights. Each item is subject to the legal warranty from the date of purchase by (if applicable delivery to) the first owner. Any commercial warranty does not affect these rights. Complaints are reported within 48 hours of delivery so that we can deal with them within two weeks. After these two weeks it is no longer possible.
b. General
To invoke the warranty, the customer must be able to present proof of purchase. For items purchased online and delivered to the customer's home, the customer must contact ONO Drinks customer service via email in advance. The customer will return the item to ONO Drinks at the customer's expense. Any defect must be reported within 1 month of its discovery. Thereafter any right to repair or replacement shall lapse. The (commercial and/or legal) warranty shall never apply to defects that arise as a result of use, accidents, neglect, falls, abnormal or incorrect use, use of the article contrary to the purpose for which it was designed, non-compliance with the instructions for use or manual, adjustments or modifications to the article, heavy-handed use, poor maintenance, abnormal or incorrect use. It also does not apply to articles with a shorter lifespan, or wear and tear articles. Defects that manifest themselves after a period of 1 month following the date of purchase, if any, delivery, are deemed not to be hidden defects, unless proven otherwise by the customer. The warranty is not transferable.
Article 9: Term of renunciation
The provisions of this article apply only to customers who purchase items online in their capacity as consumers:
The consumer has the right to notify ONO Drinks that he/she renounces the purchase, without payment of a penalty and without giving a reason, within 14 days from the day following the delivery of the product. Customers wishing to exercise the right of renunciation must contact ONO Drinks customer service within 14 days from delivery and return the goods within 30 days from delivery of the goods at their expense to ONO Drinks with registered office at Denderhoutembaan 319, 9400 Ninove, Belgium. Goods with a sale price of 100 Euro or more must be returned to us by courier (DHL, Fedex, etc). Only items that are in their original and undamaged packaging, together with all accessories can be taken back. The shipping costs in this case will be borne by the buyer.
Will not be taken back under any circumstances:
- Used, soiled, damaged or incomplete items.
- Articles whose packaging (or part of it) has been opened
Article 10: Privacy
ONO Drinks undertakes to use your details exclusively for the performance of the agreement concluded by means of your order and to send you information from ONO Drinks without obligation. If you wish to receive information by e-mail, please provide your e-mail address. We treat your details as confidential information and will never pass them on, rent or sell them to third parties. You can at any time request, correct, change or delete your data that we keep in ONO Drinks' customer list, and you can refuse ONO Drinks' use of your data to send you information. It suffices to notify this in writing via mail: hello@onodrinks.be or to request this at the address mentioned below: Denderhoutembaan 319, 9400 Ninove. The customer himself is responsible for keeping his login data confidential and for the use of his password. Your password is stored encrypted, therefore ONO Drinks has no access to your password. ONO Drinks strictly respects the Belgian law of December 8, 1992 regarding the protection of privacy in the processing of personal data. You have access via your user profile to the whole of the data available about you on ONO Drinks for consultation, modification or deletion. ONO Drinks makes use of cookies. Cookies consist of a standard Internet technology that allows certain information to be stored and accessed on the user's system. Cookies cannot be used to identify individuals; a cookie can only identify a machine. Any Internet user can set their computer to not accept cookies. If your computer does not accept cookies, it is possible that you will experience problems during the ordering process. Should this be the case, please contact us so that we can still enter your order. ONO Drinks keeps online (anonymous) visitor statistics in order to see which pages of the internet site are visited and to what extent. If you have any questions about this privacy statement, please contact us by e-mail: hello@onodrinks.be.
Article 11: Infringement of validity - non-observance
If any provision of these terms and conditions is declared invalid, unlawful or void, this shall in no way affect the validity, legality and applicability of the other provisions. The failure at any time by ONO Drinks to enforce any of the rights enumerated in these terms and conditions, or to exercise any right hereunder, shall never be deemed a waiver of such provision and shall never affect the validity of these rights.
Article 12: ONO Drinks Customer Service
ONO Drinks customer service can be reached by e-mail at hello@onodrinks.be.
Or by mail at the following address ONO Drinks bv, Denderhoutembaan 319, 9400 Ninove, Belgium.
Article 13: Amendment to the terms and conditions
These terms and conditions are supplemented by other terms and conditions expressly referred to and the ONO Drinks general terms and conditions of sale. In the event of contradiction, the present conditions shall prevail. ONO Drinks may amend these terms and conditions at any time without further notice. Any purchase after the amendment implies acceptance by the customer of these new terms and conditions.
Article 14: Proof
The customer accepts that electronic communications and backups may serve as evidence.
Article 15: Applicable law - Competent court
Belgian law applies, with the exception of the provisions of international private law on applicable law and also Rome I Regulation on international sales contracts on movable property. In the event of any disputes, only the courts at 9000 Ghent, Belgium are competent.
Article 16: Delivery terms
By ordering online, the purchaser declares to ONO Drinks that he is of the legal age of 18 years to purchase and drink alcoholic beverages.
Article 17: Entering personal data
The customer himself is responsible for entering the correct delivery address. If the address details are entered incorrectly or incompletely, the costs of resubmitting the order shall be borne by the purchaser.
http://www.responsibledrinking.eu